Refund Policy

Last updated: July 1, 2026

At Revaive Co., your satisfaction matters to us. We aim to deliver a seamless shopping experience and ask all customers to review this policy before placing an order. Our policies are applied consistently and without exception.

Order Cancellations

Once an order is placed, it begins processing immediately to ensure timely delivery. As such:

• If you request a cancellation after your order has begun processing, a 30% restocking and processing fee applies.
• Alternatively, you may receive the item and follow our return process below for a refund (excluding return shipping).

Return Process

To initiate a return, email us at support@revaiveco.com with:

• Your order number
• Clear photos of the item
• A brief description of the reason for return

If approved, we'll send you return instructions. All returns must:

• Be in unused condition, in original packaging
• Include all original components and accessories
• Be sent to our designated returns facility (address provided upon approval)

Return shipping is the responsibility of the customer.

Refund Process

Once your return is received and inspected, we'll notify you of the outcome. If approved, a refund (minus any applicable shipping fees) is issued to your original payment method within 5–7 business days.

Non-Returnable Items

Not eligible for return or refund:

• Items not in original condition
• Items returned without prior authorization
• Items returned after the 14-day window
• Items showing signs of tampering or intentional damage

Faulty or Damaged Items

Every unit is inspected before dispatch. If your device arrives with a genuine defect, we will send a replacement at no additional cost. We do not issue refunds for faulty items — replacements only.

To request a replacement:

• Email support@revaiveco.com within 7 days of delivery
• Include your order number, clear photos or video of the issue, and a brief description

Verified faults do not require a return of the original unit.

Damaged or Lost Packages in Transit

We are not responsible for packages damaged in transit or lost due to carrier mishandling. We recommend filing a claim directly with the courier, and we're happy to assist where we can.

Contact Us

For return or refund inquiries, contact support@revaiveco.com. We aim to respond within 24 hours.

By placing an order with Revaive Co., you agree to the terms of this policy.